Our history starts back in 2001 in the middle of the dot-com bust. Our founder, Jim Murphy, started a technology company which included custom programming and Microsoft SQL Server work.
The company grew to a point where in 2008, we split the Microsoft SQL Server operations into a separate company and SQLWatchmen, Inc. was born.
In 2008, some of our clients were still in growth mode at the time and needed help scaling their business, with data being a key component of that. Other clients were shrinking and laying off but knew that they couldn’t lay off their last DBA without qualified people to take the reins.
Operations started in our garage. Well, being in TX, one can’t survive in a literal garage! So, Jim’s small 12’x12′ home office was our ‘garage’. Hey, low overhead was great! But eventually, we had to expand. We needed office space.
Even during the “great recession,” we were growing. Growth has since been healthy and steady. Jim bootstrapped the company himself; refusing outside money (Private Equity, VC). This means that he didn’t have to answer to outsiders who care only about profits. Jim has grown the company 25% to 45% annually, year over year.
We continue to have double-digit annual profitability to match our double-digit annual revenue growth to ensure we’ll be around for a long time to come. Did I mention we are looking for larger office space?
Be A Partner
Customers – Make their problems, our problems. Empathize, brainstorm, anticipate what customers need even before they know they need it.
Coworkers – Remember our coworkers are real people with their own challenges, distractions, hopes, and fears. Empathize, brainstorm, help
them to be successful.
No one has all the answers. A culture of humility and continuous learning is a bedrock principle.
Often a customer reported symptom of a problem is not the root cause. Investigate that, dig in.
Continuous research Training & Labs – We endeavor to leave Friday afternoons for our F/T staff to be available for team training. Everyone
should have a training course on their schedule.
Accepting responsibility for your actions and inactions is the ultimate way to build trust with our team and with our customers.
If something is within your ability, capability, and schedule – work diligently to get it done.
Employees are encouraged to utilize the team resources to strengthen their knowledge and experience. Ask for help if you need it.
As a service company, the only thing our company delivers – is service. Commodity service is easy to find but the SQLWatchmen Way is top of the line.
Our customers aren’t SQL experts, this is why they lean on us. We should help first, with respect and patience. Educate our customers on
better techniques and methods shortly thereafter.
Find joy in the work. Our SQL expert team members need to enjoy the process of getting the job tasks done.
We are here to get a job done but we can also have fun while we do it. Having a positive attitude helps us to be happy and view others in a positive way.